Shipping Policy

SHIPPING POLICY

Last Updated: August 3, 2026

This Shipping Policy applies to orders placed through wildorea.com.

1. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed during weekends, public holidays, promotional events, or high-demand periods may require additional processing time.

Processing time is separate from shipping transit time.

2. Estimated Delivery Time

After an order has been processed and shipped, estimated standard delivery normally takes:

The normal estimated total time from order placement to delivery is approximately 8–18 business days for most supported destinations.

Delivery estimates are not guaranteed. Customs inspections, severe weather, carrier disruptions, remote destinations, holidays, and other events outside our control may cause delays.

3. Shipping Methods

Orders are shipped using standard tracked delivery whenever tracking is available.

Depending on the destination and fulfilment location, delivery may be completed by:

The final carrier may be displayed in your tracking information.

Products in the same order may be shipped separately from different fulfilment locations.

4. Shipping Fees

Wildorea currently offers standard shipping promotions on eligible orders.

The applicable shipping fee, if any, will be clearly displayed during checkout before payment is completed.

Shipping fees may vary based on:

Expedited shipping, where available, may require an additional fee.

5. Order Confirmation and Tracking

After placing an order, you should receive an order-confirmation email.

Once the order ships, you will normally receive a shipping-confirmation email containing a tracking number or tracking link.

Tracking information may take 2–5 business days to update after shipment.

If you have not received tracking information after the processing period, contact support@wildorea.com.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

Contact us immediately if an address needs to be changed.

Address changes cannot be guaranteed after an order has entered processing, packing, or shipment.

Wildorea is not responsible for delivery failures caused by an incorrect, incomplete, or outdated address supplied by the customer.

Additional reshipping costs may apply where a package is returned because of an incorrect address, refused delivery, or failure to collect the package.

7. Customs, Duties, and Taxes

International shipments may be subject to import duties, customs charges, taxes, or handling fees imposed by the destination country.

Unless the checkout page expressly states otherwise, these charges are the responsibility of the recipient and are not included in the product price or shipping fee.

Wildorea does not control customs charges or customs-clearance times.

Customers are responsible for complying with local import laws.

8. Delivery Delays

Delivery estimates may be affected by:

A package is not considered lost merely because the estimated delivery date has passed.

Please allow up to 30 calendar days after shipment for international delivery before requesting a lost-package investigation, unless tracking confirms loss earlier.

9. Lost Packages

If tracking does not update for an extended period or a package appears lost, contact us at support@wildorea.com.

We will work with the carrier to investigate.

If the carrier confirms that the package was lost in transit, we may provide:

10. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Check the delivery area, mailbox, entrance, reception desk, and safe locations.
  2. Ask household members or neighbours.
  3. Confirm that the shipping address was correct.
  4. Contact the local carrier.
  5. Contact us within 7 days of the recorded delivery date.

We will assist with an investigation, but we cannot guarantee reimbursement where the carrier provides valid delivery confirmation to the address supplied at checkout.

11. Refused or Unclaimed Packages

Packages that are refused, unclaimed, or returned because of customer-provided address errors may be subject to deductions for:

Any remaining eligible amount will be refunded after the returned package has been received and inspected.

12. Pre-Orders and Backorders

Products identified as pre-orders or backorders will display an estimated processing or release date on the product page.

Pre-order delivery estimates are separate from standard shipping estimates and may change because of production or supply delays.

If an order contains both available and pre-order products, the products may be shipped separately.

13. Split Shipments

An order containing multiple products may arrive in separate packages.

You may receive more than one shipping confirmation and tracking number. You will not be charged additional standard shipping fees solely because an order is split into multiple packages.

14. Shipping Restrictions

We may be unable to deliver to certain countries, regions, military addresses, post-office boxes, or restricted locations.

Available destinations will be displayed during checkout.

We reserve the right to cancel and refund orders that cannot legally or operationally be delivered.

15. Contact Us

For shipping questions, contact:

Store: Wildorea
Website: wildorea.com
Email: support@wildorea.com

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